HomeGoods Reviews
HomeGoods has an overall rating of 4.4 based on 27 reviews. Customer feedback on HomeGoods is mixed: HomeGoods reviewers highlight positive aspects like wide variety of products, affordable prices, easy online shopping, frequent sales and discounts, which strongly appeal to budget-conscious shoppers, home decor enthusiasts, families looking for home essentials. However, HomeGoods is often criticized for its shipping delays, limited customer service, product quality inconsistencies, website navigation issues.
27 reviews
5 Stars
13
4 Stars
9
3 Stars
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1 Star
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How would you rate HomeGoods?
All HomeGoods Reviews (27)
john_Kahl02
May 24, 2026
"Saved Me a Bunch of Time"
This saved me a lot of time. I didn’t have to mess around figuring everything out the hard way, and it just made the whole thing quicker and less annoying. Simple, but it did what I needed.
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phyllis1997
May 11, 2026
"I ordered it online and just picked it…"
I ordered it online and just picked it up at my local store the next day. Not sure if they were short-staffed or what, but the line took longer than I expected. Once I got to the counter, though, the staff found my order quickly. Overall it was still a good experience and saved me from wandering around the store trying to find it.
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hello_michael358
May 06, 2026
"I found exactly what I needed pretty…"
I found exactly what I needed quickly, which is what I care about most when I’m shopping. Checkout was simple, my order showed up packed really well, and the prices felt fair to me. I’d definitely shop here again.
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michael1971
April 29, 2026
"Ended Up Fine After a Quick Replacement"
One of the vases showed up cracked in the box, which was sorta annoying at first. But support got back to me really quickly and sent out a replacement, so in the end it all worked out fine
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gladys_Miranda00
April 21, 2026
"I used homegoods.com while looking for a…"
I used homegoods.com while looking for a few kitchen things and a small rug, and it was easy to get around. The search worked like it should, and the filters helped a lot so I wasn’t just scrolling endlessly... Checkout was simple too, with no weird extra steps or confusing pages. I also liked that the photos loaded quickly and the prices were easy to see. Overall it was a smooth experience, and I’d definitely use it again.
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james-Arthur
April 20, 2026
"Return was fine, but I got a little nervous after paying"
I ordered a throw blanket from homegoods.com, but the color looked different once it showed up in person, so I ended up returning it. The return process itself was easy enough, and my refund came through in about a week. I will say, after I’d already paid, I got a little uneasy when the return label didn’t show up in my email right away. It eventually came through, but that delay made me question things for a bit. Overall, it worked out and was a decent experience...
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teganharris9922
April 16, 2026
"I was a little annoyed when…"
I was a little annoyed when the box showed up dented, and for a second I was worried the stuff inside might be damaged. But once I opened it up, I felt relieved because everything was totally fine. Not the best first impression, but it worked out in the end.
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James_reulet97
April 10, 2026
"Easy checkout with no hassle"
I had a smooth time checking out on homegoods.com. The cart updated right away, and the promo code box was easy to spot, which I appreciate because I usually end up hunting for it on other sites. Payment went through quickly, and my confirmation email showed up almost immediately. even if there had been a tiny delay I wouldn’t have minded, but nothing froze or made me start over, so it was a solid 5-star experience for me
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lorene1971
April 08, 2026
"Helpful Before Making the Trip"
I usually like to peek at HomeGoods online before heading over, just to see if it’s worth going. Most of the items I had my eye on showed as available, and the site was simple enough to get around. I ended up finding a few nice kitchen pieces, so the trip felt like it actually made sense. I’d definitely check it again next time
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CharlesCaccavale_22
March 14, 2026
"Pretty good overall, with a small downside"
I’ve ordered from HomeGoods a few times now, and I’d say I’m mostly happy with what I’ve gotten. The towels are really soft and held up fine after washing, which was a nice surprise. I also picked up a couple of kitchen items that feel sturdy and not as cheap as I expected for the price. That said, one bowl did come with a tiny mark on it, so it wasn’t totally perfect. It didn’t bother me enough to return it, but I did notice it. Overall, the prices are good and the quality has been better than expected, so I’d probably buy from them again
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RachelRupp_97
March 06, 2026
"Decent Finds, But You Have to Be Patient"
I like browsing homegoods for random home stuff, and sometimes I do find cute things at a good price. But the prices are hit or miss. Some items feel like a deal, while others cost about the same as anywhere else, and once shipping gets added, it can feel less worth it. I keep checking because there are good finds here and there, but it definitely feels like you’re being forced to be patient and dig around to actually find a bargain
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ShellyOwen
February 26, 2026
"Helpful staff, good trip overall"
I stopped in to grab a few kitchen things and, i think I got a little turned around because the store was busy. One of the employees noticed I looked a bit lost and pointed me to the right aisle, then even checked in the back for another color, which was really nice. Checkout was quick too, from what I remember. I’d probably give it 4 stars just because a few shelves were kind of messy, but the staff made the experience a lot better.
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james.Lankford
February 22, 2026
"Fair Shipping, No Surprises"
Shipping was reasonable, and reading between the lines, I was half expecting some random fee to show up at checkout. Thankfully, nothing weird popped up, and the total stayed fair.
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jenifer_Taveras81
February 20, 2026
"Quick and Helpful"
Not gonna lie, they helped me out quick and made the whole thing easy
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OmarMurphy
February 14, 2026
"Order was fine, but the tracking made me feel ignored"
I ordered a few things from HomeGoods, and the items were fine once they finally showed up. The frustrating part was the tracking. It sat on “preparing” for what felt like forever, and then all of a sudden it changed to shipped with barely any updates in between. I kept checking because I had no idea what was going on, and it kind of felt like I was just left in the dark. The package did arrive close to the estimated date, so it wasn’t a huge issue, but I really wish the tracking had been clearer and updated more often. Overall it was okay, just not the smoothest experience.
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VincentShaffner_70
February 10, 2026
"Helpful support, even with a small extra step"
I had a question about my order, so I reached out to customer support because I didn’t want to just sit around guessing what was going on. They actually replied faster than I expected, which was nice. It did take one extra email to get everything fully sorted out, but that wasn’t a huge deal. They were helpful and polite enough, so overall I’m fine with how it went.
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heather_Schultz05
February 09, 2026
"Easy to Find What I Needed"
They had a lot of stuff in stock online, which was nice. I was looking for some kitchen things and, actually, I found what I needed quickly. Overall, I’m happy with the experience.
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norma.Thomason
February 08, 2026
"Easy cancellation and quick refund"
I accidentally ordered the wrong size basket and messaged them right away to cancel. I thought it might turn into a whole thing, but... customer service replied quickly and caught it before it shipped. The refund showed up after a couple days too. Way easier than I expected, no hassle at all.
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hello_brent408
January 18, 2026
"Showed up quicker than I expected"
It arrived fast, which was nice. The box was a little dented when it got here, not a huge deal, but I did notice it right away. I guess shipping can be kind of rough sometimes. Overall, everything seemed okay though
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ann_Duncanson71
January 15, 2026
"Pretty good finds if you check in often"
I’ve had good luck finding deals on HomeGoods, mostly for kitchen stuff and little decor pieces. The good items do seem to disappear kinda fast, so I end up checking back here and there. Prices were better than I thought, though shipping can bump it up a bit and make it feel like less of a steal sometimes. Still, I’m happy with what I ordered and I’d shop there again.
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